Terms of service

Last updated: April 13, 2026

These Terms of Service constitute a legally binding agreement between the owner of the Tomatea online store (the “Online Store”) and the users (“You”) regarding the services offered through www.tomatea.bg. By browsing the pages, clicking on objects or links located on the pages of www.tomatea.bg and/or completing your order, you agree to, accept, and undertake to comply with these Terms of Service.

Tomatea Ltd is a company registered under the Commercial Act of the Republic of Bulgaria, UIC 208748332, with its registered office and management address at: 93 Sv. Sv. Kiril i Metodiy St., Entrance B, Floor 2, Apartment 25, 1303 Sofia, Bulgaria; email: info@tomatea.bg; website: www.tomatea.bg; phone: +359 888 802 261.

The above address of Tomatea Ltd. shall also be considered the address to which consumers may submit complaints within the meaning of Article 47, Paragraph 1, Item 4 of the Bulgarian Consumer Protection Act.

2. Privacy of Your Data

Tomatea processes users’ personal data in accordance with applicable local and European data protection legislation. More information can be found in our Privacy Policy and Cookie Policy.

3. Orders

Any order placed through the Tomatea system constitutes an obligation to pay using your selected payment method. Orders are accepted 24/7, including weekends and public holidays.

During checkout, you will be able to review the products you are purchasing, their prices, as well as your name, email address, phone number, delivery address, postal code, delivery method, and payment method.

After placing an order, if we find incomplete delivery or contact information, we will contact you by phone or email to confirm the details. In such cases, the order will not be processed until the information is confirmed.

You will be notified by email about changes in your order status (confirmation, processing, shipping, etc.). You can also track your order history in your account.

Placing an order constitutes entering into a distance sales contract governed by the Bulgarian Consumer Protection Act.

For questions, support, or order status, you may contact us via Tomatea Contact Page

4. Prices

All prices are in EUR and include VAT. Delivery costs are not included and will be shown during checkout before completing the order.

5. Order Fulfillment Issues

Although we aim for accuracy, order fulfillment may be affected by the following:

  1. Product may be out of stock despite regular updates.
  2. Card payment may not be completed or may be delayed.
  3. Incorrect or incomplete delivery details provided by the customer.

If an error occurs on our side (wrong or non-conforming products), Tomatea covers return and replacement costs.

If delivery fails due to customer-related reasons (e.g., no contact or incorrect address), re-delivery costs are borne by the customer.

6. Payment

Orders can be paid using the methods available in the store.

Payment options:

  1. Cash on Delivery – paid directly to the courier.
  2. Bank Card (Visa, Maestro, Mastercard) – paid online via a virtual POS terminal at checkout.

7. Delivery

Orders are processed and shipped within up to 3 business days. Deliveries are handled via Speedy courier service (to address, office, or parcel locker).

8. Returns and Withdrawal

You may return products within 14 days without providing a reason, under the following conditions:

  • Products must be in original packaging
  • No signs of use, damage, or contamination
  • Original receipt or order document must be included
  • Return shipping costs are borne by the customer

Refunds are issued as follows:

  • Cash on delivery payments → bank transfer within 14 days
  • Card payments → refunded to the original card

Delivery costs are non-refundable.

Return Address

Speedy Office Tsar Simeon [110]
109 Tsar Simeon St., Sofia, Bulgaria
Attn: Tomatea Ltd., Mila Nedelcheva
Phone: +359 888 802 261

Standard withdrawal form (optional):

  • To: Tomatea Ltd., info@tomatea.bg
  • I/we hereby withdraw from the contract for the following goods/services:
  • Ordered on / received on:
  • Name:
  • Address:
  • Signature (if on paper):
  • Date:

9. Complaints

Consumers may submit complaints within 2 years of delivery, and no later than 2 months after discovering a defect.

Return shipping costs are initially paid by the customer. If the complaint is approved, these costs are reimbursed upon proof of payment.

If the complaint is rejected, all shipping costs remain the responsibility of the customer.

For support, contact us via Tomatea Contact Page

10. Disputes and Alternative Resolution

The competent supervisory authority for consumer protection in Bulgaria is the Consumer Protection Commission (CPC), 4A Slaveykov Square, Floors 3, 4 and 6, 1000 Sofia, Bulgaria, phone: (02) 980 25 24, consumer hotline: 0700 111 22, website: Consumer Protection Commission.

If a dispute arising from an online sales contract cannot be resolved amicably, you may refer it to an alternative dispute resolution (ADR) body in accordance with Article 181a et seq. of the Bulgarian Consumer Protection Act.

You may also use the EU Online Dispute Resolution (ODR) platform for resolving disputes related to online purchases.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, databases, and software, is owned by or licensed to Tomatea and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or used without prior written permission from Tomatea.

Use of the website does not grant any intellectual property rights to users.