Refund policy

Conditions

• Returns and exchanges are accepted only for standard products. Personalized items are non-returnable and non-exchangeable.
• Returned products must be unused, in their original condition and packaging, with no signs of wear or damage.
• Returns are not accepted if the product has been used or is not in a resaleable condition.

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Returns

To initiate a return, please contact us at with your order number and the item(s) you wish to return.

Return instructions and the return address will be provided upon request.

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Return Costs

Return shipping costs are covered by the customer.

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Refunds

• Card payments: Refunds are issued to the original payment method.
• Cash on delivery: Refunds are processed via bank transfer after the returned items have been received and inspected.

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Defective Products

In case of a confirmed manufacturing defect, the product will be replaced or refunded, provided it has not been used and shows no signs of damage caused after delivery.

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Contact

For any return-related inquiries, contact us at info@tomatea.bg